At Giovanni Globe, we value your satisfaction and strive to provide high-quality products for every adventure. If for any reason you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Items can be returned within 7 days of delivery.

• Products must be unused, in their original packaging, and in the same condition as received.

• Certain items, such as hygiene-related products or customized goods, may not be eligible for return.

2. Return Process

• To initiate a return, please contact our customer support team with your order details.

• Once your request is approved, we will arrange for the item to be collected or guide you on the return process.

3. Inspection and Approval

• After receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.

• If approved, we will process your refund or replacement as per your request.

4. Refund Method

• Since we only accept cash on delivery, refunds will be provided in cash or through another mutually agreed-upon method at the time of return or replacement.

• Refunds will be processed within 7–10 business days after approval.

5. Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

• We will prioritize your request and provide a replacement or refund at no additional cost.

6. Contact Us

For assistance with returns or refunds, please reach out to our customer support team at [email protected].